NexGen Roofing and Exteriors
Based out of DTC and serving the entire front range from Fort Collins to Colorado Springs, NexGen Roofing has the roofing expertise to handle all your roofing needs.

6000 Greenwood Plaza Blvd STE 105, Greenwood Village, CO 80111, United States

720-707-2578

www.nexgenroof.com

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FAQ'S

Residential, Commercial, Property and Community Managers

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Residential Storm Damage FAQ
WILL I BE CHARGED TO HAVE A NEXGEN REPRESENTATIVE INSPECT MY ROOF FOR HAIL DAMAGE?

No, all residential inspections are no cost and no obligation.

DO I NEED TO BE HOME DURING MY INSPECTION?

Yes. Your roof and home are arguably the most important investments you’ll ever make. We thoroughly review or findings and prefer you are there to discuss and ask any questions and provide real-time assessments.

I HAVE HAIL DAMAGE, NOW WHAT?

Our NexGen Representative will assist you in filing a claim and will provide any and all pertinent information for your insurance company to expedite the process.

MY INSURANCE TOLD ME I NEED TO GET THREE ESTIMATES, IS THAT TRUE?

Why? Why would they tell you to do that? You’re doing their job for them. In most cases, insurance carriers ask you to get three bids and in return they’ll choose the lowest one. The only requirement for you during the whole process is to choose a contractor you know and trust and their bid is the only one that matters.

MY INSURANCE COMPANY’S ESTIMATE IS LOWER THAN MY CONTRACTOR’S ESTIMATE? WHY?

In 99.9% of claims, the insurance carrier estimate is always lower than your contractors. Your contractor understands roof components and local building codes that may be omitted from your insurance claim.

WHAT IS AN APPRAISAL?

For insurance claims, when carriers and contractors disagree, an appraisal may be needed for the two sides to come to an understanding. Much like when you bought your home and you get an appraisal on the value of your property; insurance claims have an appraisal process to determine the value of the damages to your home.

HOW LONG WILL IT TAKE TO REPLACE MY ROOF?

A typical asphalt roof replacement can take anywhere from 1-2 days to complete, depending on the weather. Larger or specialty roofs, such as concrete tile and standing seam, can take much longer because they are special order and more delicate of an installation process.

WHAT IS ICE AND WATER SHIELD AND IS IT NECESSARY?

Ice and water shield protects your roof and home from ice damming and creates a barrier to prevent water leakage into your home due to radiating internal heat and frozen snow along the eave of your roof. See diagram.

Ice and water is not required in every jurisdiction in Colorado; however, we believe it is always in your best interest to improve the quality of your roof as much as you can when given the opportunity. With Colorado’s crazy weather and the amount of snow we get on a year to year basis, it is better to have and not need then need and not have for the minimal cost associated with peace of mind.

ANOTHER COMPANY SAID THE WILL WAIVE MY DEDUCTIBLE, WILL YOU?

No. See below from Colorado Bill

CRS 6-22-105 (2012). Waiver of insurance deductible prohibited.

  1. A Roofing Contractor that performs roofing work, the payment for which will be made from the proceeds of a Property and Casualty Insurance Policy, shall not advertise or promise to pay, waive or rebate all or part of any insurance deductible applicable to the claim for payment for roofing and repair work on the covered residential property.
  2. If a Roofing Contractor violates subsection (1) of this section:
  1. The insurer to whom the property owner submitted the claim for payment for the roofing work is not obligated to consider the estimate of costs for the roofing work prepared by the roofing contractor; and b. The property owner whose residential property is insured under the Property and Casualty Insurance Policy or the insurer that issued the policy may bring an action against the roofing contractor in a court of competent jurisdiction to recover damages sustained by the property owner or insurer as consequence of the violation.
  1. Penalties for violation:
  1. Paying, waiving, or rebating a property owner’s insurance deductible is a Class 2 Misdemeanor.
Commercial Storm Damage FAQ
Why would I need to get my roof inspected before hail season?

Because it is important to have documentation of the roof condition before, and after a storm incase you need to justify your claim with your insurance company.

I have 30-year shingles on my roof, shouldn’t it last 30 years?

Unfortunately, this is not the case. However, IT CAN BE. Being proactive with a roof maintenance schedule will put you in a great spot in terms of saving lots of money on pricey repairs and/or a full replacement. Incorporating a simple maintenance schedule can decrease the cost of ownership by tens of thousands of dollars and get you more bang for your buck over the life of your roof.

How often should I really get my roof inspected?

Some manufacturers recommend inspecting the roof for issues twice a year (spring and fall); however, we feel if your roof is inspected in detail one time a year, then you’ll be ahead of the curve. Most people consider their roof to be an afterthought until they see an issue from the inside out. At this point, it is already too late. Well documented photos, a maintenance log, and repair receipts can go a long way with an insurance carrier and this information provides proof that you are actively maintaining your roof’s condition. Plus, you protect your investment and the health and safety of your community!

Commercial Building Owners FAQ
DOES NEXGEN CARRY THE APPROPRIATE INSURANCE FOR A COMMERCIAL RESTORATION PROJECT?

Yes, NexGen is fully insured to handle projects of any size and we are more than happy to produce an AI insurance certificate.

WILL THE RESTORATION OF MY BUILDING INTERFERE WITH BUSINESS OPERATIONS?

NexGen will do it’s best to alleviate interruptions during the installation. For roofing, we do our best to position ourselves away from entry points when tearing off old roofing and installing new.

WHAT DAYS CAN I EXPECT THE INSTALLATION TO OCCUR?

NexGen works Monday through Saturday and sometimes Sunday to ensure a timely completion of the project.

WILL THE SAFETY OF BUILDING TENANTS BE COMPRISED WHEN RESTORING THE ROOF?

NexGen takes immense precautions and measures to ensure safety is of utmost importance. We will be sure to fence or rope off any potential areas of safety concern.

Property Managers FAQ
How soon can NexGen get out for an inspection?

NexGen strives to be out within 24 hours to perform an inspection, pending weather.

Do I as a property manager need to meet with NexGen?

Yes! NexGen strives to give the best customer service on any project and to do so, we need all the information pertaining to the job at hand.

Will NexGen help assist with insurance claims?

Yes! Our number one goal is to make sure our clients are made whole when it comes to insurance claims.

I manage single family homes and often the roof is replaced right before selling, will the warranty transfer to the new buyer?

Yes! NexGen’s warranties are transferrable to the new homeowner.

Community Managers FAQ
WHAT EXTERIOR PROJECTS WILL NEXGEN PERFORM?

NexGen specializes in roofing replacements and repairs of any roofing system. We offer painting as well but only for full replacements.

HOW LONG WILL IT TAKE FOR NEXGEN TO GET ME AN ESTIMATE?

NexGen strives to give estimates within 3 business days of the property walk through, however, some scopes of work may take longer to estimate.

DOES NEXGEN HAVE THE CAPITAL TO FUND FULL REPLACEMENT PROJECTS?

Yes NexGen can handle and fund any project of any size.

WILL MY PROPERTY HAVE AN ONSITE MANAGER DURING CONSTRUCTION?

NexGen provides multiple points of contact to ensure there will always be someone to answer any questions.