Articles
How NexGen’s Customer Experience Is Redefining Roofing Service
Joel Massey
Jun 6, 2024
5 Min Read
Discover how NexGen Roofing uses innovation, transparency, and customer-first processes to deliver a superior experience.
When it comes to roofing, most people expect stress, delays, and a lack of communication. At NexGen Roofing, we’ve made it our mission to eliminate that stereotype — and replace it with something radically better.
Our approach is simple but powerful: use technology, systems, and high standards to make the customer experience frictionless from start to finish.
1. Inspection Done Right: Fast, Visual, and No Pressure
We start with free drone inspections — no pressure, no sales pitch. Our tech captures high-resolution imagery so you can actually see what we see. You’ll get same-day photo reports outlining any damage and your best options.
No guesswork. No climbing on the roof. Just facts.
2. Streamlined Insurance Support
If your roof damage involves an insurance claim, our team walks you through every step. We’ll meet with your adjuster, help with documentation, and handle back-and-forths so you don’t have to.
We make the confusing parts simple — and ensure your claim is handled professionally and quickly.
3. Real-Time Project Visibility
Once your job is approved, we use real-time CRM updates so you’re never in the dark. From scheduling to delivery to final walkthrough, you can check your status, view job photos, and stay informed from start to finish.
Our communication isn’t just responsive — it’s proactive.
4. Customer Support That Actually Supports You
We don’t ghost clients after the contract. Our team is here when you need us — before, during, and well after the job is complete. We follow up, check in, and make sure you’re happy.
We treat every client like a long-term relationship, not a one-time transaction.
5. Referral Program That Pays It Forward
If you loved your experience, we make it easy (and rewarding) to refer us to friends, family, or neighbors. Our NexGen Advocate Program gives customers perks, rewards, and bonuses for every qualified referral.
You help someone — we help you right back.
The Bottom Line:
Roofing doesn’t have to be a headache. At NexGen, we’re proving that speed, transparency, and customer care should be the new standard — not the exception.
We’re not just a roofing company. We’re a next-generation service provider.
Join our newsletter list
Sign up to get the most recent blog articles in your email every week.
Joel Massey
Joel Massey is the co-founder of NexGen Roofing and a forward-thinking entrepreneur with over a decade of experience in storm restoration and residential roofing. Known for building one of Colorado’s fastest-growing roofing companies from the ground up, Joel brings innovation, leadership, and an obsession with customer experience to the industry.
